Privacy Policy
AKMS Healthcare Pvt. Ltd. manufactures and suppliesphysiotherapy, surgical, and hospital equipment to two very different kinds of buyers — individual customers ordering through this website, and hospitals, clinics, and distributors placing bulk institutional orders. Because the information we need from a retail customer and from a hospital procurement team isn’t identical, this page explains, separately, where it matters, what we collect from each and what we do with it.
If something here doesn’t answer your question, write to us directly using the details at the bottom of this page — a real person on our team will respond, not an automated reply.
What We Collect, and From Whom
If you’re ordering as an individual customer, we ask for your name, phone number, delivery address, and email so we can confirm and ship your order. If you pay online, our payment gateway partner processes your card or UPI details — we never see or store your full card number ourselves. If you’re ordering on behalf of a hospital, clinic, or institution, we typically also collect your organisation’s GST details and billing address for invoicing purposes and sometimes procurement reference numbers you provide to match our delivery against your internal purchase order. In both cases, our website also picks up some technical information automatically — things like your device type, approximate location from your IP address, and which product pages (say, our sterilizer range versus our rehabilitation equipment) you spend time browsing. This helps us keep the site running smoothly and understand which products customers are actually searching for.Why We Actually Use This Information
We’re a manufacturing business first, and our data practices reflect that — we’re not running an ad network on the side. Specifically, we use your information to:- Confirm your order, arrange dispatch, and share tracking updates
- Generate correct invoices, including GST-compliant billing for institutional buyers
- Answer product queries — for example, if you ask whether an examination light comes in a specific voltage configuration, we may reference your past enquiry to follow up
- Notice patterns in what’s selling well, so we know which equipment to keep well-stocked
- Send you order confirmations and, only if you’ve opted in, occasional updates about new products
Who Else Sees Your Information
Your details pass through a small, defined set of partners, each for a specific reason:- Courier and freight partners — to get your equipment physically to your door or loading dock
- Payment gateways — to process transactions securely
- Our accountant/GST filing service — for institutional invoices that require tax compliance
- Regulators or courts, but only if legally compelled — we don’t hand over customer data voluntarily
Cookies, in Plain Terms
Our site sets a handful of cookies: one keeps items in your cart as you browse between product pages, one remembers you’re logged in, and a couple of analytics cookies tell us which product categories get the most traffic. None of these are used to track you across other websites for advertising. You can turn cookies off in your browser, though your cart won’t persist between pages if you do.Keeping Your Information Secure
We restrict internal access to customer and payment data to the staff who actually need it to process orders — our warehouse team, for instance, doesn’t see your billing details, only your shipping address. Our checkout runs over an encrypted connection. We’re transparent that no system is completely immune to risk, so we’d also encourage you to use a unique password for your account here rather than reusing one from elsewhere.What You Can Ask Us to Do
You can contact us at any time to:- Find out exactly what information we hold on your account
- Correct a detail that’s wrong — a misspelled address is more common than you’d think
- Stop receiving promotional emails, while still getting transactional ones like order confirmations
- Ask us to delete your account data, though we’ll need to retain invoice records for the period required under Indian tax law